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How do I sign up for the VIP Program?

In Person: You can sign up for the program with your server at any Cunningham Restaurant Group (CRG) location.

Online: You can sign up AND register for the program online. Use your computer, tablet, or mobile device to activate anywhere at any time. Your card will be activated and ready for your next visit!

Become a VIP

Where do I register my VIP Card?

You may register your card via our website here or on the Mobile App. VIP card registration is required to redeem any rewards that have been earned.

Register a Card

I tried to register and got an error on the screen stating my name was incorrect. How can I correct this?

If for some reason you receive this error during registration, your VIP account likely needs to be adjusted by our Home Office team. Please email VIP@crgdining.com with your card number, full name, and contact information should this occur and we will correct the issue and notify you.

How does the program work?

For every dollar spent, you receive 1 VIP point. When 1,000 points are accumulated, you receive a $100 Rewards Card, good for food and beverage at any CRG location.

$1.00 = 1 VIP Point
1,000 VIP Points = $100.00 Reward

Guests are not limited to the number of points they can accumulate or the number of rewards they can earn.

What are my perks using the program?

Throughout the year, VIP Program members receive additional benefits of a complimentary appetizer or dessert for the following special occasions:

• Birthday
• Anniversary

These promotions will automatically be loaded to your VIP account so long as you have entered an Anniversary and/or Birthday date upon VIP card registration.

How do I start building up points?

Simply carry your card or provide your server with your name, phone number, email address, or 3-4 digit “Check-In” code via the Mobile App. We can look you up in our VIP system.

Can I check how many points I have?

Checking your points is simple! Each time you dine, we will provide your points balance at the bottom of your receipt.

Or

You can check your points by logging in online or via the Mobile App once your account has been registered.

VIP Login

If I forget my card, can I still get points?

Yes! Simply email your full name, a copy of your itemized receipt, your VIP Program card number, and either your phone number or email address used at the time of sign-up to vip@crgdining.com. We will then add the points to your account and let you know your new balance.

Is it possible to replace a lost card?

Absolutely!

You may request a new card from your server at any Cunningham Restaurant Group location. Once your new card has been registered, please contact vip@crgdining.com to have your cards and points combined.

**A physical VIP card is not necessary, unless preferred, as all VIP information is stored virtually and can be found by your name, phone number, or email**

If I have multiple VIP cards, can they be merged?

Yes. To do so, simply email (vip@crgdining.com) your full name, BOTH VIP Program numbers you would like to merge, which account you would like to remain active, and the phone number you used during sign-up. We will update your account and the new total balance on the active card.

How do VIP points work when I am purchasing gift cards?

While you cannot earn points for gift card purchases, points will accrue to the account of the person who redeemed the gift card.

Can my VIP card be used for private dining and events?

Yes. Simply carry your card or provide your server your name and your phone number so they can look you up in our VIP system. Your receipt will then outline the points allocated (for food and beverage only) and your accumulated VIP Points total.

Do my points ever expire?

No, your points do not expire.

If I’m dining with others who don’t have a VIP card, can I have their points?

Unfortunately, no. The points are only available to the person paying the bill.

Once I reach 1000 points, how do I get my Rewards card?

On the visit where you reach 1000 points, your $100 Reward will automatically be credited to your VIP account available for use at any time. The manager and/or server will be pleased to inform you that you have earned this reward.

Can I then use my Rewards card for that same visit?

Unfortunately, no. The points are only available on the next visit since using the Rewards card would deduct the points used to earn the Rewards card.

Can my Rewards card be used to leave a tip?

No, we prefer that you use your Rewards card for food and beverage as there is no way to cash the remaining balance to tip your server.

What if I lose my Rewards card?

That isn’t a problem at all. Contact our office by email (VIP@crgdining.com) and we will research the remaining balance, void the lost card, and reissue a card for the balance.

Where can I use my Cunningham Restaurant Group Gift Card?

Our Gift Cards are available for use at all participating Cunningham Restaurant Group locations. This does not include Moerlein Lager House, they have their own Gift Cards which can be purchased directly from their website or in-store.

Can I use my CRG Gift Card for tax and gratuity?

Yes, CRG Gift Cards can be used for all items on your check including tax and gratuity.

Can one use more than one gift card at a time?

Yes, you can use as many CRG Gift Cards as you like to pay for your meal.

Do CRG Gift Cards expire?

CRG Gift Cards never expire and there are no maintenance or non-usage fees.

If I don’t use the entire amount on my gift card, what happens?

Any amount not used when paying for your meal stays on your gift card. You can use the remaining balance on your card at your next visit to any participating CRG restaurant.

Will I receive VIP Points when I purchase gift cards?

No, while you cannot earn points for gift card purchases, points will accrue to the account of the person who redeems the gift card.